Return Policy
- Dolan’s Dog Doodads wants you to be satisfied with the products that you have purchased, and we also want to give you adequate time to examine your purchases. If for any reason a product does not meet your expectations, just return it to us within 7 – 10 days after purchase. We will cheerfully extend an exchange or refund (excluding shipping costs).
- Products that arrive defective or that become defective within 30 days of shipment may be returned for a refund, or exchanged for a replacement product. A return authorization is required.
- All merchandise returned to Dolan’s Dog Doodads must be in as-new condition with all tags, manuals, and accessories. Please be aware of the following important points:
Items showing cuts or tooth marks will not be replaced and we will not issue a refund or replacement. Items packed with dog hair are considered used and non-refundable.
- Returns should be shipped via a traceable delivery service to ensure proper credit.
- The customer is responsible for shipping costs on all returns and exchanges (both the return of the merchandise to Dolan’s Dog Doodads and the cost for us to ship any new or replacement items to you) unless the product was damaged or defective upon arrival or unless Dolan’s Dog Doodads made an error in the shipment.
Special Orders or Custom Products are Non-Refundable
Any custom product ordered may not be returned for a refund of the purchase price.
Custom made harnesses and padding are available but once the normal pattern has been altered, we are unable to accept it back for a refund. While we are willing to make changes to our design to help make your dog more comfortable, all custom orders are non-refundable. This includes all custom items.
Instructions for General Returns
To return a product that doesn’t meet your expectations or that doesn’t fit, please follow these steps:
Record Important Details on the Sales Receipt: On your sales receipt please write the reason for the return and what action you would like us to take (refund or replacement). If you don’t have your sales receipt, write a note with your name, address, daytime telephone number, email address, the reason for the return, and what action you would like us to take.
Pack the Product: All products must be returned in as-new condition in the original manufacturer packaging. If your product was shipped in a standard cardboard box, be sure to return using the same or similar packaging. When using the original shipping box, be sure that previous shipping labels or other markings have been removed or covered completely.
Ship the Product Back to Us: We advise that you ship the product back to us via a traceable delivery service such as USPS registered mail, UPS, etc. Dolan’s Dog Doodads will not be responsible for items lost in transit to our center or items without a Proof-of-Delivery signature. It is the customer’s responsibility to retain a copy of the return tracking number in the event of a lost shipment until a credit has been issued or a replacement product has been shipped. Ship returned goods to:
Dolan’s Dog Doodads – Returns
10808 Myers Way South
Seattle, WA 98168
Receive Your Refund or Replacement: If you request a refund, the refund will be made based on the original method of payment. If you paid with a credit card, we will credit the card that was used for your original purchase. We will notify you by email when we have received your return. Once we have notified you, please allow 7-10 business days for the credit to appear on your account. If you have requested a replacement, we will ship the new product within 48 business hours after payment for the shipping has been paid.
Instructions for the Return of Defective or Incorrect Merchandise
To return a product that is defective or that was shipped to you in error, please follow these steps:
Request a Return Merchandise Authorization (RMA): Send an email to info@dolansdogdoodads.com or call (206) 257-4518 and explain the problem. If you send an email, you will receive a reply within 24-36 business hours. You will be given RMA information to write on your paperwork.
Write Your RMA Number on Your Sales Receipt: Once you have received your RMA number, write it on the sales receipt along with the reason for the return and what action you would like us to take (refund or replacement). If you don’t have your sales receipt, please write a detailed note with your name, address, daytime telephone number, email address, the reason for the return, and what action you would like us to take.
Pack the Product: All products must be returned in as-new condition. If your product was shipped in a standard carton, be sure to return using the same or similar packaging. When using the original carton, be sure that previous shipping labels or other markings have been removed or covered completely.
Ship the Product Back to Us: We advise that you ship the product back to us via a traceable delivery service such as USPS registered mail, UPS, etc. Dolan’s Dog Doodads will not be responsible for items lost in transit to our center or items without a Proof-of-Delivery signature. It is the customer’s responsibility to retain a copy of the return tracking number in the event of a lost shipment until a credit has been issued or a replacement product has been shipped. Ship returned goods to:
Dolan’s Dog Doodads – Returns
10808 Myers Way South
Seattle, WA 98168
Receive Your Refund or Replacement: If you request a refund, the refund will be made based on the original method of payment. If you paid with a credit card, we will credit the card that was used for your original purchase. We will notify you by email when we have received your return. Once we have notified you, please allow 7-10 business days for the credit to appear on your account. If you have requested a replacement, we will ship the new product within 48 business hours. Dolan’s Dog Doodads will pay the shipping costs to send a replacement for defective or incorrect merchandise.
Privacy Policy
Dolan’s Dog Doodads does sell or distribute any of our customer information.